Refund and cancellation policy
This initial policy outlines the intended support path. It is not a promise that every transaction is refundable; final terms must be approved for StockSOS’s payment and marketplace arrangements.
Before payment
A buyer may cancel an open SOS request before accepting a quotation. An accepted quotation creates an order that may have supplier preparation or delivery arrangements attached.
After payment
If a paid order cannot be fulfilled, the buyer should open a support case with the order details. Refund eligibility, timing and the payment provider’s process will depend on the transaction facts and applicable law.
No automatic refund claim
A browser redirect or payment screenshot is not proof of payment or a refund. StockSOS must verify payment events with the provider before changing transaction records.
Disputes
Report missing items, damage, failed delivery or a pricing difference promptly through account support. Keep receipts and relevant order messages available.